Terms and Conditions

These terms and conditions (“Terms and Conditions”) are important and should be read carefully.

Airport Angels Student Services Ltd, company number 8256741, registered office at Unit 4, The Old Brewery, High Street, Hastings, East Sussex. TN34 3ER (“Us/We”and “Airport Angels”)


You have read, understand and agree that these Terms and Conditions apply to the use of Airport Angels services as detailed in these Terms and Conditions, Terms of Service and any additional terms that are notified to you during the booking process and made available to you and all persons named in the booking via our website www.airportangels.net .

These Terms & Conditions do not affect your statutory rights.


  • Acceptance – bookings are deemed accepted upon confirming email
  • Booking Information – the information provided by the Customer when making the booking
  • Confidential Information – Means any information disclosed of a confidential nature
  • Confirmed Charge – Those changes made using the Edit Button pin the Web site
  • Contract – These terms and conditions and any additional subsequent agreed terms
  • Customer – the person or company making the booking on whose behalf Airport Angels provide the service(s)
  • Data Protection – Including the customers and individual who we are performing the services for , dealing with their Personal Data as per our privacy and Data protection policy.
  • Force Majuere Event – means any war, riot, third party strike, natural disaster, pandemic, civil emergency, or other circumstance of a similar nature that is outside the control of the affected party.
  • GDPR – Means the EU and UK General Data Protections law and regulation in force at the time.


Airport Angels provide a dedicated meet and assist service for arrivals, departures and transfers for Schools, organisations, individuals and private clients.

1. Bookings & Service

1.1 Bookings through our online booking system are deemed to be final when you receive confirmation. This constitutes acceptance of these Terms and Conditions and is valid as though you have signed this agreement.

1.2 It is the responsibility of the individual using the online booking system to input the correct information. You must check these details carefully and notify Airport Angels immediately, quoting the booking reference number, if there are any errors. Any uncorrected errors which may affect the delivery of the service all liability rests with you.

1.3 Any changes to the original booking information can be advised using the ‘edit’ option prior to 24 hours of the original service.

1.4 Any changes within 24 hours must be communicated to Airport Angels by telephone or email. Changes made within the 24 hours prior to service will be treated as a cancellation with 100% Cancellation Fees.

1.5 Airport Angels does not accept any responsibility for delays to its service, as a result of circumstances beyond its control such as, delayed or cancelled flights, traffic congestion, security alerts or Force Majeure, therefore time is not of the essence in this contract.

1.6 After the first 3 hours (Airside) 2 hours (Landside) of service, an additional hourly charge will be added at £20.00 per hour.

Departure Services start from 3 hours prior to the scheduled flight departure time.

Arrival Services start from 1 hour prior to the scheduled flight Arrival time.

Transit Services start from 30 minutes prior to the scheduled flight Arrival time and end 2.5 hours after this time or the actual Departure time of the flight, whichever is sooner.

1.7 Late bookings (within 24 hours) bookings on Bank Holidays and Out of Hours (21.00 – 06.00) will be subject to an additional surcharge.

1.8 Airport Angels ensure that full background checks are completed for all Airport Angels staff at their point of recruitment and that each staff member has the necessary training and skills to professionally carry out the Services.

2. Payment

2.1 For individual clients booking the services of Airport Angels, full payment is required prior to confirmation. Payment can be made online via a link sent with our invoice. If paying from the UK, all services are subject to vat at the applicable standard rate.

2.2. Organisations who hold an account with Airport Angels will be invoiced on the last working day of the month and have fourteen days to settle their invoice. Account payments are required to be paid via Bank Transfer.

2.3 The parties agree that the Late Payment of Commercial Debts (Interest) Act 1998 shall apply to this agreement. This agreement adds an implied term in business-to-business contracts for the supply of goods and services, giving at least 8% a year interest on the invoiced price, plus a fixed sum and reasonable costs of recovering the debt.

2.4 Failure to settle accounts within the required period will result in the cancelation of any and all booked or agreed services.

3. Cancellation and Curtailment

3.1 LANDSIDE – A booking may be cancelled up to 24 hours prior to the date and time for which the service has been booked and a full refund will be made. If a booking is cancelled within 24 hours 100% cancellation fees will apply.

AIRSIDE – A booking may be cancelled up to 48 hours prior to the date and time for which the service has been booked and a full refund will be made. If a booking is cancelled within 48 -24 hours a 50% cancellation fee will apply – within 24 hours a 100% cancellation fee will apply.

Cancellations within 24 hours must be emailed to office@airportangels.net.

3.2 Where a passenger fails to show for a pre-booked service that has not been cancelled in accordance with this Agreement, the full charges are payable.

3.3 consequences of cancellation – on cancellation of a booked service less than 24 hour prior to booked service, the full payment of the service will be invoice and is due and payable. If the service has been pre-paid no refund will be agreed or issued.

3.4 Any termination of the contract, all clauses which by their nature should survive termination will do so.

4. Liabilities and other Terms

4.1 Airport Angel their officer, agents employees, subcontractors and / or representatives are not trained to transport any baggage (cabin or checked in). We ask that a request for a baggage porter is made at the time of booking if this is required.

4.2 Airport Angels has professional Indemnity Insurance to cover our legal liabilities.

4.3 Any claim for damages, howsoever such claim may have arisen, will not be considered unless reported to an Airport Angels member of staff immediately such claim arising. No claim for damages of any kind will be considered once the student has left the care and control of us.

4.4 Airport Angels will not accept liability, under any circumstances, for loss, damage, expense, delay, or liability suffered or incurred by you arising from or in any way connected with your use of these services, howsoever caused. You warrant that you will indemnify Us against any claims, demands, actions, proceedings and liabilities of yours or any third party in connection with the use of our Services.

Airport Angels do not exempt any liability for damage for injury or death caused by negligence whether by Airport Angels Student Services Limited, or any officer, employee, agent or subcontractor.

Any claim for damages shall be limited to £100.00 per claim and there will be no acceptance of any liability for damage arising from circumstances beyond its control including acts of God, acts of nature and terrorism, war, riots, flooding.

4.5 Airport Angels accepts no liability for passengers arriving at or departing from the UK with missing or incorrect travel documents. It is the passenger’s responsibility to ensure they have the correct passports, airline tickets, PCR Forms and Negative Covid Test proof (if required) and where needed, unaccompanied minor documentation for their departure. Airport Angels take no responsibility for missed departures due to any of the above.

4.6 If any provision of these terms is found by any court to be wholly or partly illegal, invalid or unenforceable, unfair or unreasonable then it shall be deemed severable from the remaining provisions which will continue in full force and effect

4.7 Any terms which by implication or words are intended to survive termination of this agreement shall do so.

4.8 These terms are governed by the laws of the United Kingdom and Wales and are subject to the exclusive jurisdiction of the English Courts.

4.9 Any dispute arising or in connection with this agreement shall be dealt with through the Courts of England and Wales.

4.10 Third Party Rights – This agreement shall remain valid for the benefit and shall be binding upon each Party and their successors and assigns. Neither Party shall assign any right or obligation hereunder in whole or in part without the prior written consent of the other Party. The Contracts ( Rights of Third Parties ) Act 1999 is excluded.

5. Product & Services Provided by Third Parties

5.1 Airport Angels may provide services through a third party provider (porters, taxi & chauffeurs services) and issue a confirmation relating to any such products and services, we are only acting as the agent in making those arrangements.

5.2 Airport Angels have no liability regarding any product and services we arrange for you which are provided by another company unless solely caused by our negligence.

5.3 All third party companies contracted to provide services for Airport Angels must comply with Airport Angels protocol and are subject to a rigorous selection process.

Airport Angels Student Services complies with the ‘Data Protection Act 1998’ (UK) / GDPR
Further information can be accessed via our website www.airportangels.net – Privacy & Cookie Policy.

6. Dispute Resolution

6.1 You and Us agree and acknowledge that any dispute, claim or controversy arising out of or in connection with these Terms or the breach, termination, enforcement, interpretation or validity thereof, or to the use of the Services ( collectively “ Disputes” ) shall be submitted to arbitration.

6.2 If the Parties do not agree upon an arbitrator, either Party may request a nomination from the Chair of the Arbitration.

6.3 You and Us agree and acknowledge that should any dispute arise that an appointment of an officer from The Centre for Effective Dispute Resolution (CEDR) will be made and his/her recommendation will be adopted.

6.4 You and Us agree and acknowledge that each Party retains the right to seek injunctive or other equitable relief in a Court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a Party’s copyrights, trademarks, trade secrets, patents or others intellectual property rights.

6.5 You acknowledge and agree that You and Us are each waiving the right to a trial by jury or to participate as a plaintiff or class expert in any purported class action or representative proceedings.

6.6 It is agreed and acknowledged unless both You and Us otherwise agree in writing, the arbitrator may consolidate more than one person’s claims and may not otherwise preside over any form of any class or representative proceedings.

6.7 If this specific paragraph is held un-enforceable, then the entirety of this “ Dispute Resolution,” clause will be deemed void.

6.8 Except as provided in clause 6.4, this “Dispute Resolution,” section will survive any termination of these Terms.

7. Law and Jurisdiction

7.1 This Agreement and the terms contained within it shall be governed by and construed in accordance with the laws of England and Wales.

7.2 The Parties hereby acknowledge and agree that they will submit to the exclusive jurisdiction of the Courts of England and Wales.