I work in international education helping Spanish students who want to pursuit a short or long term stay in foreign countries. Most of our students are teenagers and this is usually for them the first time to take a plane on their own, without being accompanied by their parents or by an adult. Having to move around an international airport alone can be really challenging for a child, particularly because they are not familiar with this space and nor they are with the language. Giving them the assistance of an Airport Angel is definitely helpful on the flight days when tend to be more nervous. The student feels comfortable when they are welcomed by someone who has sign with their name on it, and he/she are helped with the normal airport procedures such us crossing the security control area, passport checks at customs, to look for the appropriate boarding gate, etc.
The students’ parents also benefit from this service as it significantly reduces their anxiety, and it leads to a reduction of phone calls to our office.
I have always received a very professional service from Airport Angels Ltd. and their staff have treated our students in a kindly manner. Also, I would remark the efficiency of the administrative team, who arranges the services with punctuality and agility.