Airport Angels Student Services Limited

Your privacy is important to us. You place your trust in us by using airportangels.com. We are committed to protecting and safeguarding any personal data you give us. We act, at all times, in our client’s best interest, always being transparent about the processing of your personal data.

This Privacy Policy describes how we use and process your personal data. It explains your rights and how you can exercise those rights in relation to your personal data (such as the right to object).

If you make a booking with us you are deemed to have agreed with these terms.

What kind of data does airportangels.com collect?

When you use our services there are certain things we need to ask. Such as – your name, preferred contact details, travel arrangements and/or the name and other information in respect of the person we are meeting. You will be required to submit additional information related to arrival, pick up and ongoing travel arrangements (for example, the anticipated arrival time). This is known as Personal Data.

In addition to this, we also collect information from the computer, phone, tablet or other device you use to access our services. This includes the IP address, the browser you are using and your language settings. This is obtained through Cookies – please see our Cookie Policy

How do we use your personal data

We use the information collected about you for a variety of purposes. Your personal data may be used in the following ways:

Your booking request for the supply of our services: we use your Personal Data to complete and administer your booking request – which is essential for what we do. This includes sending you communications that relate to your booking, such as confirmations, modifications, and reminders.

Customer service: We provide international customer service from our office. Sharing relevant details, such as arrival times or other information about your booking with our service staff which allows us to provide the booked services. Or to answer any queries or supply updated arrival information.

Account facilities: We use the information you give us to administer your account, allowing you to make payment to us.

Marketing activities: We may use your information for marketing activities, if you give your permission. These activities include: Using your contact information to send you regular news about our services. You can unsubscribe from email marketing communications quickly, easily and at any time by contacting us at office@airportangels.net.

Communicating with you: There might be other times when we get in touch, including by email, by post, by phone or by texting you. Which method we choose depends on the contact information you have previously shared.

We process the communications you send to us. There could be a number of reasons for this, including: Responding to and handling any requests you have made have made in respect of your booking. When you use our services, we might send you a questionnaire or invite you to provide a review about your experience with us. We may also send you other information related to your booking, such as how to contact airportangels.net pick up representative or if you need assistance or information that we feel might be useful to you in planning or getting the best out of your booking.

Improving our services: We also use Personal Data for analytical purposes and improving our services. This is part of our commitment to making our services better and improving our client services. In this case, we may use data for testing and troubleshooting purposes, as well as to generate statistics about our business. We are wanting to understand how our services perform, how they are used, and to optimise and customise our website making easier and more user friendly.

For the assurance of a safe service: We might use Personal Data to detect and prevent fraud and other illegal or unwanted activities. Or for risk assessment and security purposes, including the authentication of users and bookings.

Legal purposes: We may need to use your information to handle and resolve legal disputes, for regulatory investigations and compliance, to enforce airportangels.net online service terms and conditions or to comply with lawful requests from law enforcement.

Providing your personal data to airportangels.net is voluntary. However, we may only be able to provide you with certain services if we can collect some personal data. For instance, we can’t process your booking if we don’t collect your name and contact details.

If we use automation to process Personal Data which produces legal effects or significantly affects you, we will always implement the measures required to safeguard your rights and freedoms. This includes the right to obtain human intervention airportangels.net relies on its legitimate commercial business interest to provide its services, to prevent fraud and to improve its services and when using Personal Data to serve airportangels.net or a third party’s legitimate interest, airportangels.net will always ensure your rights and interests and the protection of your Personal Data against airportangels.net rights and interests or those of the third party. For purposes of any legal compliance or request, airportangels.net relies upon, where applicable, in compliance with legal obligations (such as lawful law enforcement requests).

Where needed under applicable law, airportangels.net will obtain your consent prior to processing your Personal Data, including for email marketing purposes or as otherwise required by law. If you wish to object to the processing for marketing purposes and no opt-out mechanism is available to you directly, please contact us at office@airportangels.net.

How does airportangels.net treat the Personal Data of Minors?

We only process the information of minors with the consent of their patient or legal guardian and only for the purposes of any booking made where a minor is an integral part of that booking, or when the information is shared with us by the parent or legal guardian themselves. For the purposes of our services we consider a minor any person under the age of 18 years old. We do not share the data with any person who does not have a legitimate reason to hold the data and once our services are complete the details of any minor is removed from our data, unless we are obliged by law to retain the data. If we become aware of any Data belonging to a Minor, were we do not hold the appropriate consents, we will immediately delete it.

See below the table showing how we use your Personal Data.

How does airportangels.net share your data with Third Parties?

There are different parties integrated into airportangels.net services, in various ways and for various reasons. The reason we share your data is to ensure completion of your booking, by providing the relevant information to the third party for that completion of your booking or if we’re required to by law, we might share your data with governmental or other authorities.

In respect of the Personal Data of a minor, for the performance of our services, unless indicated otherwise, we consider anyone under the age of 18 years old a minor, we only share information about minors with the consent of their parents or legal guardians, or when the information is shared with us by the parents or legal guardians themselves for the purpose of completion of the booking. If we become aware of any Data we hold, in respect of a minor, for which we do not have the appropriate consents we will delete the data immediately.

Service Providers

We may employe third party companies and individuals to facilitate our service (“ Service Providers” ) to provide the service on our behalf, to perform service related services or assist us in analysing how our service is used.
These third parties have access to your personal data only to perform these tasks on our behalf and are obliged not to disclose or use it for any other purpose. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose it or use it for any other purpose.

Analytics

We may use third-party service providers to monitor and analyse the use of our service.

• Google Analytics Google Analytics is a web-based analytics service offered by Google that tracks and reports website traffics. Google uses the data collected to track and monitor the use of our service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network. You can opt out of having made your activity on the service available to Google Analytics by installing the Google Analytics opt out browser add on. The Add on prevents the Google Analytics java script ( ga.js.analytics.is and dc.is ) from sharing information with Google Analytics about visits activity. For more information on the privacy of Google, please visit the Google privacy and terns web page https://policies.google.com/privacy?hl=en .

Transfer of Personal Data and its Security

We take all appropriate security and legal precautions to safeguard the safety and integrity of all of your personal data that is collected and used within the company. Your personal data will only be accessed by persons within the company who have a legitimate need to do so.

Access to the confidential data we collect is limited and we have policies and procedures in place to safeguard your information from loss, miss-use and improper disclosure.

All of our employees are subject to a company privacy and confidentiality policy which ensures that they are contracted to understand your confidentiality requirements and will work to the best of their ability inline with this policy.

Your rights and our companies procedures

You have the following rights in relation to your personal data;-

• You may access the data we hold about you
• If you note that your data is incorrect or incomplete you have the right to have that data corrected.
• You may opt out of any of the services provided, but please note some services we may be unable to provide should you do so.
• You may request that we delete your personal data (this subject to any legal requirement we may have to retain such data).
• You may request a copy of your personal data held, this may take up to thirty (30) days.
• You have the right to withdraw your consent to the use of any of your personal data for which you have previously given your consent to the use of.
• You have the right to complain to the Data Protection Authority, such a complaint should be directed to the authority in your country or a relevant court of competent jurisdiction. We do however have a complaints procedure which we will deal with any complaints you may have, any such complaint should be directed to office@airportangels.net who will acknowledge your complaint and ensure it is investigated honestly and fairly and inform you how it will be handled.

If you have any other queries or wish to exercise any of your rights in respect of your personal data please contact office@airportangels.net.

You may also complain directly to https://ico.org.uk/

Who we disclose your Personal Information To

We will disclose your personal information to the following;-

• As described under the terms of this policy;
• If required by law;
• If we believe disclosure is appropriate to enforce any of our terms and conditions, to protect and defend our rights, property or safety;
• In compliance of any court order, proceeding or under any other legal obligation, regulatory or government requirement where we are specifically directed to do so;
• With your consent.

Third Party Recipients of Personal Data may include;-

• Professional advisors such as law firms, tax advisors or auditors all of whom are subject to privacy and confidentiality laws and regulations;
• Regulatory and other such bodies;
• Providers of identity verification services;
• The courts, police and other relevant law enforcement agencies;
• Relevant government departments and agencies;
• Our service providers.

How long do we retain your Personal Information

We retain your personal information only as long as it is needed by us see also retention of Minors information, thereafter we only retain any information as long as it is required under the regulatory requirements we are subject to.

To ensure we meet our legal liabilities we may retain some information for a significant time. Examples of the reason for this could be, to protect, defend or exercise our legal rights rights or for archiving and historical purposes.

Data Security and Breaches

We have put in place appropriate security measures to prevent you personal data from being accidentally lost, used or accessed in an un authorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a legitimate need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal security breach and we will notify you and any applicable regulator of a breach where we are legally required to do so.

If there is a security breach or a suspected security breach we will inform you of the breach or suspected breach immediately it is known to us and report it to the appropriate regulatory body.

Once such a breach is discovered we will use all reasonable business measures to correct the breach and prevent any further breaches and recover or delete any lost information.

Your Legal Rights

Under Certain circumstances, you have rights under the data protection laws (General Data Protection Regulations) in relation to your personal data. Specifically, you have the right to:

• Request Access to your personal data;
• Request correction of your personal data;
• Request erasure of your personal data;
• Object to processing of your personal data;
• Request restriction of your personal data;
• Request transfer of your personal data;
• and/or Right to withdraw your consent.

If you wish to exercise any of these rights set out above, please contact us at office@airportangels.net.

No fee is usually required

You will not have to pay a fee to access your personal data (or exercise any of the other rights). However, we may charge you a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity of you and ensure your right to access your personal data (or exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take longer than a month if your request is complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Performance of contract

This means processing your data where it is necessary for the performance of a booking to which you are a party or to take steps at your request before entering into such a booking.

International Transfers of Personal Data

Your personal data may be transferred to and stored outside of the country where you are located. This includes countries outside the European Economic Area (EEA) and countries that do not have laws that provide specific protections for your personal information. At least one of the following safeguards will be implemented:

• We will only transfer your data within the EEA,
• transfer outside the EEA will only take place where we are able to ensure a similar level of protection for your personal information;

Where we will use specific service providers, we may also use certain contracts approved by the European Commission which give the same protection to personal Data as provided in Europe. These regulations continue on post Brexit.

If your personal data is going to be transferred and stored outside of the country and none of these safeguards are available we may request your permission and explicit consent to the transfer.

You have the right to withdraw your consent at any time.

Changes to this Policy

We will, from time to time, make changes to this policy. This may be to ensure that we continue to be in line with the legal requirements and any regulatory changes made in law. We may also change our practices to better serve our and your needs. We will revise the, “last updated” date at the top of this notice and will, if such changes are material, post a prominent notice of the changes on the website.

We request that you read this policy from time to time and keep your personal information up to date at all times.

Date last updated 15-10-2021