Terms and Conditions

Your statutory rights are not affected

1. Bookings & Service

1.1 Bookings through our online booking system are deemed to be final when you receive confirmation.
1.2 It is the responsibility of the individual using the online booking system to input the correct information.

1.3 Any changes to the original booking information can be advised using the ‘edit’ option prior to 24 hours of the original service.

1.4 Any changes within 24 hours must be communicated to Airport Angels by telephone or e-mail.

1.5 Any changes within 24 hours will be subject to an administration charge.

1.6 Airport Angels does not accept any responsibility for delays to its service, caused as a result of circumstances beyond its control; such as, delayed or cancelled flights, traffic congestion, security alerts or Force Majeure.

2. Payment

2.1 For individuals booking the services of Airport Angels, full payment is required prior to confirmation.

2.2 Payment can be made using a BACS transfer or by Paypal. Please contact Airport Angels by e-mail or telephone for details.

2.3 Organisations who hold an account with Airport Angels will be invoiced on the last working day of the month and have fourteen days to settle their account.

2.4 Failure to settle accounts within the required period may result in the withdrawal of services.

3. Cancellation and Curtailment

3.1 A booking may be cancelled up to 2 weeks prior to the date and time for which the service has been booked and a full refund will be made. If a booking is cancelled within 2 weeks fees will apply.
3.2 For the purpose of condition 3.1 the period for which the service is booked shall be deemed to commence at the student arrival date and time specified at time of booking for the service booked.

4. Liabilities and other Terms

4.1 Our insurances cover our legal liabilities
4.2 Claims for damage will not be considered unless reported to an Airport Angels member of staff immediately. Claims for damage will not be considered once the student has left our care and control.
4.5 Airport Angels accepts no liability for any loss or damage howsoever caused unless proved to be caused by the negligence, wilful act or default or breach of statutory duty of the employees of Airport Angels Student Services Ltd. In the event of damages being claimed the amount payable shall not exceed £100 per claim. Nothing in these terms excludes or limits Airport Angels’ liability for death or personal injury caused by the negligence of one of its employees. Airport Angels will not accept liability for damage arising from circumstances beyond its control including acts of God, acts of nature and terrorism, war, riots, flooding.
4.6 Airport Angels accepts no liability for students arriving at or departing from the UK with missing or incorrect travel documents. Students must have correct passports, airline tickets and unaccompanied minor documentation for their departure. Airport Angels take no responsibility for missed departures due to any of the above.
4.7 If any provision of these terms is found by any court to be wholly or partly illegal, invalid or unenforceable, unfair or unreasonable then it shall be deemed severable from the remaining provisions which will continue in full force and effect
4.8 These terms are governed by the laws of the United Kingdom and Wales and are subject to the exclusive jurisdiction of the English Courts.